Welcome to The Curlt – your destination for authentic Afro-cultural fashion and items in Lagos. We are dedicated to celebrating and preserving our rich cultural heritage through every piece we offer. Our returns and refunds policy is designed to be clear and straightforward, ensuring you have a seamless shopping experience with us.

Online Orders

Store Credit on Exchanges Only
At The Curlt, we do not offer direct refunds or traditional exchanges on online purchases. However, we value your satisfaction and understanding of our unique policies:

• Exchange Within 24 Hours:
  If you decide to exchange an item, you are eligible to receive store credits provided the exchange request is made within 24 hours of purchase.
• How It Works:
  Once an exchange request is received within the stipulated timeframe, our team will review the request and issue store credits equivalent to the value of the original purchase. These credits can be used toward any future purchase on our website.

In-Store Purchases

Final Sale Policy
Items purchased directly from our physical store in Lagos are considered final sale. Unfortunately, in-store purchases are not eligible for refunds, exchanges, or store credits. We encourage you to carefully review your selections before completing your in-store transaction.

How to Request an Exchange (Online Orders)

1. Contact Us:
   Reach out to our customer support team within 24 hours of purchase via email at curledstudiolagos@gmail.com or contact us . Please include your order details and the reason for your exchange request.
2. Review Process:
   Our team will verify your request and confirm eligibility for store credits.
3. Store Credit Issuance:
   Once approved, you will receive store credits that can be applied to your future online purchases.

Note: Requests made after the 24-hour window will not be eligible for exchange or store credits.

Important Information

• No Direct Refunds:
  We do not process refunds for online or in-store purchases.
• Quality Assurance:
  All items are carefully inspected and curated to meet our high standards of quality and authenticity. If you have any concerns about your purchase, please contact our customer service team immediately.
• Contact Us:
  For any questions or further assistance regarding our returns and refunds policy, feel free to reach out to us. Our friendly support team is here to help you and ensure your experience with The Curlt is nothing short of exceptional.

Policy Updates

The Curlt reserves the right to update this policy as needed. Any changes will be posted on this page, and we encourage you to review the policy periodically for any updates.

Thank you for choosing The Curlt. We appreciate your business and look forward to serving you with the best of Afro-cultural fashion and items.